Error codes & troubleshooting
Enter an error code for Sony PlayStation 4 to see known, confirmed issues and fixes.
All known Sony PlayStation 4 error codes (5)
Blue line of death — Powers to a blue LED then shuts off
The console pulses the blue light and won't reach the menu. Commonly a fault in the HDMI IC/port, the power supply, or the APU. Inspect the HDMI port for bent pins and check the standby rails.
No fix logged yet.
CE-30005-8 — Hard-drive / disc-drive access error
The system can't read the hard drive or Blu-ray drive. Reseat or replace the HDD, or check the BD drive and its ribbon cable.
No fix logged yet.
CE-34878-0 — Application has crashed
A running game or app crashed. Update the game and system software, rebuild the database from Safe Mode, or reinstall the title. If crashes happen across many games, suspect a failing hard drive or overheating (clean the fan/heatsink and repaste the APU).
No fix logged yet.
SU-30746-0 — System software update failed
The console couldn't install a system update. Download the full update file to a USB stick and install it via Safe Mode. Persistent failures can point to a failing HDD or network problem.
No fix logged yet.
WS-37469-9 — PSN sign-in / server error
A PlayStation Network account or server-side error. Check PSN status, sign out and back in, and confirm the date/time and network settings.
No fix logged yet.
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